Product information, such as product attributes and images, can’t be separated when creating quality custom content. The average visitor to your site sees the images before reading anything. If you fail to impress your visitors right off the bat, you make it harder to convert them into customers.
It’s safe to say quality product information and rich images make for engaging copy. And this great copy naturally leads to increased sales. Thus product information and images are central to the success of any ecommerce business. And storing them together in a centralized database makes for easy retrieval by users.
Product Information Management (PIM) and Digital Asset Management (DAM) make retrieval easy. Instead of spreading product information and images around, they are collated and stored in a central location. Basically, PIM and DAM create one product information source for your operation’s content needs.
It isn’t enough to describe a product with words. You need images, so customers can form mental pictures of what they want to buy. The question every shopper asks is, “What will this look like?” Providing rich images answers this question quickly and easily. This converts lookers into buyers.
Remember, the downside of ecommerce is customers can’t touch the products. So ecommerce business owners have to make up for this by including the best pictures possible. Your product images are key elements for your product pages. If images are blurry, unattractive, or the wrong size, your customers will lose interest.
PIM and DAM: the Perfect Combination
PIM is the processes and technologies that manage product information centrally. The focus is on the data required to market and sell products on one or more digital channels for distribution. PIM uses automation to bridge data sources and sales channels for the management and distribution of product information. Simply, you can use PIM to manage your product catalog centrally and therefore efficiently.
DAM is the efficient storage of digital assets. It provides a way to centralize, track, manage, and share digital content among internal teams. Each digital asset includes the metadata necessary to fully describe it. This completeness drives the positive online customer experience.
In short, PIM is used to store product related information. DAM is used to store digital assets, like images, that aren’t necessarily related to just one product. However, PIM can sometimes include functions to act like DAM. But make no mistake, both systems help increase operational efficiency and make product information easier to find. As the digital world becomes more complex, ecommerce companies need to combine PIM and DAM to maintain competitive market edge.
Product Information vs. Product Image
The content attached to a product that defines its complexity is product information. Because a brand can only influence customers’ purchase decisions with the correct information, selling different products requires different content. Obviously, managing product information can be a herculean task without the ability to organize centrally.
Product information serves as a guide through the buyers’ journey, and chances are your customers already know what they want. But incomplete, low quality product information can point them in the wrong direction, costing you sales. You need to publish superb and complete product information to convert lookers into buyers.
Product photos communicate your product information in a way text can’t by itself. An image grabs attention much faster than text, especially when the image is large and colorful. Rich images also capture attention because shoppers will want to reconcile their expectations against the color, size, and style of your images. Success is matching the images on your product pages with the picture in the customers’ heads.
Product images also provide customers with the information they need to fulfill their aesthetic needs. Product images help satisfy the need for understanding a product’s physical appeal, showcasing qualities in a way that builds emotional and psychological connections with your customers influencing them to buy from you.
It’s also critical to allow a zoom feature for your photos. If customers can see a large amount of detail, there will be less chance they will miss something about your products. Zoom helps eliminate disappointment.
Another bonus is the boosted product appeal that comes with complete product information drives up traffic on your site. This is critical, because maximizing the connection between your products and your brand in the minds of your customers, results in brand loyalty.
Statistics have revealed that a large number of customers said the quality of a product image is very important when selecting a product to buy. Long story short, complete data and rich images drive higher engagement and sales.
Today’s Visual World
We live in a highly visual age, a time when everyone’s phone comes with a camera. This focus on the visual increases the importance of product photos in telling a brand’s story. No wonder, as social media platforms, like Facebook and Instagram, that embrace image sharing have become central to marketing and sales.
Increased care must be taken when storing digital content like images, which require product information to make sense. Clear product information must be communicated so customers understand your message as perfectly as if they were in a brick and mortar store. Also, ecommerce brings with it the tremendous scale of product diversity, meaning you will have more product information to manage.
Ecommerce puts the customer in the driver’s seat and they increasingly demand more consistent product information to make informed decisions. Customers don’t accept excuses from brands delivering anything short of their full expectations. The message is clear: fulfill your customers’ expectations or lose them.
The Importance of Storing Product Information and Images Together
A lot of customers research products before making final purchase decisions. Thus product information and images are centrally important, so take care and pay attention to the importance, completeness, and accuracy of that data.
But, how do ecommerce business owners benefit from the storing product and images together? The goal is to save your customers’ time. If you don’t store product information and images aren’t together, retrievals can often result in dead ends. Manually entering complete product information with matching images for everything your business offers will cost you hours. And it won’t even guarantee sales.
Product information maintenance involves automated processes that increase efficiency. With automation you can easily keep product information up to date with current trends. Automation means your business processes run faster, and the amount of errors and time wasted fixing them are reduced. Finally, you can easily update old images and push new ones out across your internal teams and external sales channels centrally.
Storing product information and images together goes a long way toward increasing team collaboration. Because product information and images are easily accessible, making content becomes less of a chore. Explaining the accompanying cost savings is obvious, as centralization reduces redundant work making employees more productive.
As a result of the superior data management PIM offers, organized product information can be shared across all customer engagement platforms easily. Thus delivering accurate information at the right time with a minimum of wasted effort becomes simple.
Ensure Consistent Delivery of a Winning Customer Experience
According to eBay, “it is not enough to sell on all platforms; you need to develop creative new ways for customers to engage with your brand.” If visitors come to your site and can’t get all the information they want, they’ll likely lose interest. Frustrated customers move on to an offer that can give them what they’re looking for.
Storing data on separate systems can lead to a fragmented, inaccurate display of product information. These broken promises will negatively affect your brand image. On the other hand, storing product information and images together will lead to a single source of product content truth, guaranteeing consistency of information.
Customers have access to the virtual world on the go and at virtually any time. They connect digitally to multiple channels and see varieties of the product they’re thinking of buying. This is why brand consistency across channels and platforms is key: to always communicate an identical message. When a company manages its product information with PIM, customers have easy access to superior, accurate, rich product information, which leads to seamless delivery of a brand experience which meets or surpasses customer expectations.
According to research conducted by Augment, customers return 22% of products purchased online because they received something other than what they expected. And, of these, 23% are receiving the wrong product entirely. This dissatisfaction is the result of communicating incomplete, inconsistent, and incorrect information to customers. The central storage of product information and images reduces this, driving customer satisfaction, further driving sales.
The more reliable and complete your product information and images are, the more you can control your customers’ experience. Ultimately, customers get the products they expect, increasing the chances of a repeat purchase from you.
Ecommerce shoppers are awash in options, so more often than not the brand that stands out will be the one they choose. According to Nchannel, “thirty percent of US online adults cited that they would consider buying from an online retailer they had never previously purchased from, if the retailer offered detailed product information.” This means comprehensive product information gets you closer to closing a sale, driving profitability.
Without proper management of your product information and images, your operation will be less efficient. Good product information and high-quality product images communicate your brand style making it more recognizable. Improved visibility drives improved sales.
The increase in social media has brought the need for high-resolution images to generate more shares and views on platforms. As you consistently deliver complete product information, with rich visual imagery, you help give your customers a better shopping experience. In the same vein, departments and teams have access to complete information, enabling them to deliver quality customer service.
Ultimately, these increase conversion rates and increase your profitability. This is because delighted customers are loyal customers who will keep coming back to buy.
Improve Search Engine Optimization (SEO)
When you are at the top of search engine results, you enjoy the benefits of more impressions and clicks. This is because shoppers rarely explore more than a page or two of their search result lists. If you don’t consistently produce unique, engaging product content, it’ll be hard for your site to rank high in search results.
Accurate product information and high-quality images communicate the style of your brand and make it more recognizable, improving visibility. In order to attract more visitors to your site, search engine optimization is critical.
SEO goes a long way to ensure a brand ranks high in search engine results when customers search keywords related to your product or business. This gives you the edge over your competitors. Your search engine ranking will increase if your site contains useful product information that meets the needs of your target markets. If more people can find your site across different platforms and locations, more of them will buy.
Quality data minimizes the duplication of content, meaning your message will be free of outdated images and information. The added visibility SEO provides improves the image of your brand in the minds of your customers and generates more traffic to your site.
Increase the Quality of Your Product Content
High-quality product content leads to increased conversion rates. The popular adage “content is king,” coined by J.W. Click and Russell N. Baird could hardly be more applicable to today’s ecommerce world. Today, quality content composed of accurate product information and rich images indeed rules.
Media in the form of digital assets have become popular, creating a more appealing picture that drives engagement. You can sustain customer interest by delivering quality product content. Centralized storage of product information and images makes this possible.
Further, with PIM you can easily make custom content to appeal to different customer segments, creating a unique experience for them. Industry specific content allows you to narrow in potential clients with hyper-focused tailored content. It should be obvious that it’s difficult to achieve personalization without proper data management. Think about the sheer number of pictures you are currently trying to manage, for example.
High-quality product information, with complete descriptions and plenty of images, has the capacity to reduce shopping cart abandonment and product returns. This increases sales and improves customer loyalty. The production of quality content drives conversions, if only simply because the correct image will be tied to the appropriate description. These simple mistakes are often the biggest killers.
How likely is it you have lost customers because your product information was incomplete, inaccurate, or not compelling enough to attract their attention? Without PIM, it’s very likely this is the case.
Pull It Together To Win
Managing a huge amount of product information without automation can be a frustrating hassle. PIM delivers an easy way to tie centralized, accurate product information to rich, compelling images. This marriage helps build trust in your brand at every touchpoint.
Just like your typical brick and mortar store, an average customer decides to trust your offer or not the first time she sees your site. How will you make her trust you just enough that first time to make a purchase? How will you drive repeat sales? It all boils down to the quality content you push out across all the platforms your customers interact with.
An ecommerce product offer without an image is like a bride in black clothes in a dark room: invisible. Thus, without rich images you lose customers before they even have a chance to buy from you. And we all know they will head directly to your competitors’ websites.
Strong online content contains accurate product information and colorful images, increasing a site’s pageviews. Remember, one product photo is worth a thousand online sales, as most customers complete a purchase only when they’ve seen rich images. Storing product information and images together makes it easy to provide customers with multiple views of each item. This creates a complete mental picture informative enough to allow them to buy.
Nothing is worse seeing poor quality photos of the product you want to buy, especially when the description is impressive. How can you deliver product information corresponding to your product images without storing them together?
Companies wanting to remain competitive use PIM and DAM to facilitate workflow and deliver great customer experiences, driving repeat purchases. With PIM, your product information is complete and easy to find, while DAM helps differentiate product experiences.
At the end of the day, consistency matters across your ecommerce operations. Unified storage of your product information, delivering a consistent shopping experience, is key. Hence, your product information and images have to be stored centrally, so they can communicate your brand message consistently.
Now that you know why product information and images need to be stored in one central location, click here to see what Catsy can do for you.